Terms & Conditions of Sale
Our business hours are:
Monday through Thursday: 8AM – 5PM
Friday: 8AM – 1PM
Saturday & Sunday: CLOSED
Our pick up hours are:
Monday through Thursday: 8AM – 4PM
Friday: 8AM – Noon
Saturday & Sunday: N/A
Monday through Thursday: 8AM – 5PM
Friday: 8AM – 1PM
Saturday & Sunday: CLOSED
Our pick up hours are:
Monday through Thursday: 8AM – 4PM
Friday: 8AM – Noon
Saturday & Sunday: N/A
All first-time orders with PFI Co., Inc. must be prepaid using one of the following methods: cash, business check, cashier’s check, bank wire, or credit card.
To apply for credit terms on future orders, new customers must complete a confidential New Customer Form and Credit Application.
Without approved credit, all future orders will remain on C.O.D. (Cash on Delivery) terms.
To apply for credit terms on future orders, new customers must complete a confidential New Customer Form and Credit Application.
Without approved credit, all future orders will remain on C.O.D. (Cash on Delivery) terms.
PFI Co. offers credit terms of Net 30 days, subject to a credit check. If the balance is not paid in full within 30 days, we may change the account to C.O.D. (Cash on Delivery) status until payment is received in full.
We also reserve the right to apply late fees in accordance with our policy’s Section: Late Fee Terms.
We also reserve the right to apply late fees in accordance with our policy’s Section: Late Fee Terms.
Free Delivery – City of Chicago: Minimum order value of $300.00
Free Delivery – Within 30 Miles of PFI Warehouse: Minimum order value of $500.00
Self-Pickup Orders - No minimum order value required. Please allow 48 hours lead time for pickup
Delivery Lead Time - Minimum 72 hours, may vary based on order value and location
Pallet Exchange Policy
All orders require a pallet exchange. If pallets are not returned, a $7.50 fee per pallet will be added to the invoice.
Free Delivery – Within 30 Miles of PFI Warehouse: Minimum order value of $500.00
Self-Pickup Orders - No minimum order value required. Please allow 48 hours lead time for pickup
Delivery Lead Time - Minimum 72 hours, may vary based on order value and location
Pallet Exchange Policy
All orders require a pallet exchange. If pallets are not returned, a $7.50 fee per pallet will be added to the invoice.
When your order arrives, please:
1. Check that all items are included
2. Inspect merchandise for any damage or spoilage
If you notice any issues, contact PFI Co. Customer Service right away at (847) 288-0708 to request a credit for damaged or missing items.
Important Notes
- All claims must be made within 7 days of delivery
- Backorders are available upon request only
- PFI Co., Inc. does not guarantee the sale of purchased products
1. Check that all items are included
2. Inspect merchandise for any damage or spoilage
If you notice any issues, contact PFI Co. Customer Service right away at (847) 288-0708 to request a credit for damaged or missing items.
Important Notes
- All claims must be made within 7 days of delivery
- Backorders are available upon request only
- PFI Co., Inc. does not guarantee the sale of purchased products
Returns for seasonal, holiday, perishable, and closeout merchandise will not be accepted after 7 days from the delivery date.
To initiate a return, please contact:
- PFI Co. Customer Service at (847) 288-0708, or
- Your assigned PFI Co. Sales Representative
Return Conditions
- Items must be unused, unopened, and in their original packaging and case
- Products must be in resalable condition
Otherwise, a restocking fee may apply
Important
PFI Co. drivers will not accept returns or make invoice adjustments unless:
- The return matches the current delivery order
- It follows the policy terms outlined in sections: Inspection & Acceptance and Returns
To initiate a return, please contact:
- PFI Co. Customer Service at (847) 288-0708, or
- Your assigned PFI Co. Sales Representative
Return Conditions
- Items must be unused, unopened, and in their original packaging and case
- Products must be in resalable condition
Otherwise, a restocking fee may apply
Important
PFI Co. drivers will not accept returns or make invoice adjustments unless:
- The return matches the current delivery order
- It follows the policy terms outlined in sections: Inspection & Acceptance and Returns
All credit card transactions are subject to a 3% processing and handling fee.
A $30.00 service charge applies to any NSF (Non-Sufficient Funds) checks.
NSF checks or credit card rejections may result in delayed shipment of future orders.
Please allow time for pre-payments to clear before expecting shipment.
Important
Customers who consistently pay beyond agreed terms may be moved back to pre-payment status!
A $30.00 service charge applies to any NSF (Non-Sufficient Funds) checks.
NSF checks or credit card rejections may result in delayed shipment of future orders.
Please allow time for pre-payments to clear before expecting shipment.
Important
Customers who consistently pay beyond agreed terms may be moved back to pre-payment status!
PFI Co., Inc. prices are subject to change without notice due to market conditions and exchange rate fluctuations.
All prices are listed as FOB (Freight On Board) from our warehouse in Schaumburg, IL.
All prices are listed as FOB (Freight On Board) from our warehouse in Schaumburg, IL.
Late Payment Interest
Payments received after the Net 30 day period will incur a 2% monthly interest on the total outstanding balance. Interest will continue to accrue until the account is paid in full.
Payments received after the Net 30 day period will incur a 2% monthly interest on the total outstanding balance. Interest will continue to accrue until the account is paid in full.